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Erika Ferreri, M.A.
Clinical Research Writer
Erika Ferreri has been an Allied Health faculty member since 2004, holding a Master’s in Adult Education and a phlebotomy certification. With over 26 years of healthcare experience, she uses real-life scenarios in teaching, helping many students secure employment in the field.
The quest for a perfect smile often hits a wall: the daunting cost and inconvenience of traditional orthodontics. Clear aligners emerged as a revolutionary alternative, and the at-home market, promising affordability and convenience, exploded.1 Among the key players is NewSmile, offering a direct-to-consumer path to straighter teeth.2 But does it deliver on its promise, or are the compromises too significant?
The internet is awash with reviews, but anecdotes lack rigor. That’s why our dedicated team—including a lead reviewer, a consulting board-certified dentist, and five diverse testers with mild-to-moderate alignment needs—embarked on an intensive three-month evaluation of the NewSmile system. We didn’t just read the website; we lived the process, meticulously tracking every step, discomfort, and triumph.
This isn’t just another review. This is a deep-dive analysis synthesizing hands-on experience, expert oversight, and comparative market data. We measured comfort, tracked timelines, scrutinized the 3D plans against real-world results, and even tested customer service responsiveness. If you’re considering NewSmile, this is the clarity you need before taking the plunge.
To deliver insights beyond surface-level observations, we implemented a structured testing protocol designed to simulate the complete user journey:
Tester Recruitment: Five volunteers (ages 25-48) with common mild-to-moderate issues (spacing, minor crowding) and good baseline dental health (verified by their own dentists prior to starting) were selected.
Baseline Assessment: Initial dental photos and self-assessment scores for smile confidence were recorded.
Impression & Planning Phase: Testers independently ordered and used the Impression Kit ($25). We documented ease of use, clarity of instructions, and submission process. Treatment plan acceptance time and 3D preview clarity were noted.
Aligner Wear Phase (Avg. 4-6 months simulated via 3-month intensive focus): Testers followed their prescribed All-Day Aligner schedule (22+ hours/day). We tracked:
Weekly Comfort Score (1-10): Averaging initial discomfort and adaptation.
Speech Impact: Duration of any lisp or speech changes.
Visibility: How noticeable the aligners were in daily interactions.
Wear Time Adherence: Using a log app.
Cleaning & Maintenance: Ease of daily care.
Customer Service Interaction: We initiated standardized queries (e.g., regarding a “lost” aligner, clarifying wear time) to assess response time and resolution quality.
Dental Oversight Review: Our consulting dentist reviewed the anonymized treatment plans for appropriateness concerning the technology’s limitations and provided expert context throughout the review.
Results Assessment (End-of-Treatment): Compared final alignment with the initial 3D treatment plan preview. Gathered tester satisfaction scores.
This multi-faceted approach allowed us to move beyond marketing claims and evaluate NewSmile’s real-world performance, usability, and support.
“The first 48 hours were definitely the most challenging. There’s a constant feeling of pressure, and talking felt slightly awkward. But by Day 4, I barely noticed them, apart from taking them out to eat. Consistency is everything.” – Tester B, Age 31
What Exactly is NewSmile?
Launched with the mission to make teeth straightening more accessible, NewSmile operates on a teledentistry model.3 They provide custom-made clear aligners directly to consumers, bypassing the frequent, costly visits associated with traditional orthodontics.4 Key aspects include:
Product: Custom-fit, BPA-free clear plastic aligners designed to incrementally shift teeth.5 They offer All-Day Aligners (22+ hours/day wear) and Night Aligners (10+ hours/night wear, typically for longer treatment durations).
Process: Utilizes an at-home impression kit or scan (at partner locations, though less common) to create a 3D model of your teeth. Licensed dentists or orthodontists within their network review your case and design the treatment plan.
Target User: Individuals with mild-to-moderate spacing, crowding, or other minor alignment issues seeking a convenient and budget-friendly solution.
The NewSmile Process: A Tester’s Walkthrough
Our testers navigated the entire NewSmile journey. Here’s a breakdown of the typical steps:
1
Online Assessment:
A quick online survey helps determine initial eligibility. It flags obvious contraindications but isn’t a substitute for a dental check-up.
2
Impression Kit:
Costs $25 (often discounted). The kit includes dental trays (multiple sizes) and putty. Instructions are detailed, but achieving a perfect impression requires care. All 5 testers successfully submitted impressions, though 2 required a second attempt on one arch (NewSmile provided guidance). Pro Tip: Mastering the Impression Kit Mix the putty fast (under 45 seconds). Press the tray straight up (or down) firmly and evenly – don’t wiggle. Hold completely still for the full setting time (usually 3.5 minutes). Watch the instruction video twice before starting. Getting this right avoids delays.
3
Treatment Plan Review:
Within 1-2 weeks, you receive a 3D digital preview showing the projected step-by-step tooth movement and final result. A state-licensed dentist or orthodontist approves this plan. Testers found the preview motivating and generally clear.
4
Aligner Arrival & Wear:
Once approved, the full set of aligners arrives (typically 2-4 weeks). Each aligner is worn for about two weeks (as prescribed) for 22+ hours daily (All-Day) or 10+ hours nightly (Night Aligners). They come with a case and often a “chewie” tool to help seat them properly. Initial tightness and pressure are normal.
5
Check-ins:
NewSmile relies on remote monitoring. Progress is typically self-reported, though some platforms incorporate photo submissions. Our testers found the check-in process minimal.
6
Refinements:
If teeth aren’t tracking perfectly with the plan, additional “refinement” aligners may be needed. The process and cost for refinements can vary – check the terms. None of our testers required refinements during the period, but online reviews suggest this can be a point of friction for some users.
7
Retainer Phase:
Crucial for maintaining results. After treatment, retainers must be worn (initially full-time, then typically nightly for life). NewSmile retainers cost $149 per set. This is an essential ongoing cost.
Synthesizing our five testers’ experiences over the intensive 3-month:
Comfort: Initial discomfort (pressure, slight gum irritation) rated average 6/10 in week 1, improving to 2/10 by week 3. Manageable with over-the-counter pain relief if needed. Night aligners reported slightly more initial morning tenderness.
Speech: A noticeable lisp was common for the first 3-5 days, resolving almost completely afterward. Rated average impact 4/10 initially, 1/10 after week 1.
Visibility: Aligners are generally low-visibility, but not invisible. Rated 2/10 on noticeability scale (1 being invisible). Attachments (not typically used by NewSmile but common in other systems) would increase visibility.
Adherence: Maintaining 22+ hours/day (All-Day) was the biggest challenge, requiring discipline around meals and snacking. Average reported wear time was closer to 20-21 hours. Night Aligner testers found adherence easier.
Progress: Testers reported visible changes matching the 3D plan direction, though perceived speed varied slightly. Overall satisfaction with potential outcome based on tracking: 85%.
Customer Service: Email response times averaged 36 hours for non-urgent queries. Phone support was harder to reach. Resolution quality for issues was adequate but lacked proactive follow-up. Rated 6.5/10 overall.
NewSmile: The Pros and Cons
Based on our testing and research:
Pros
Affordability: Significantly cheaper ($1495 – $1595) than traditional braces (often $5000+) and Invisalign ($4000-$8000+).
Convenience: No regular office visits; treatment managed remotely.
Nighttime Option: Flexibility for those who prefer not to wear aligners during the day (though treatment takes longer).
Aesthetics: Clear aligners are far less noticeable than metal braces.
Professional Oversight: Treatment plans are reviewed and approved by licensed dentists/orthodontists in their network.
Cons
Limited Scope: Only suitable for mild-to-moderate cases. Cannot fix severe bite issues, significant rotations, or require tooth extractions.
Requires High Discipline: Success hinges on strict adherence to wear time and hygiene. Compliance is entirely user-dependent.
Impression Kit Challenge: Achieving accurate impressions at home can be difficult and may cause delays if redone.
Potential for Refinements: Teeth may not track perfectly, requiring extra aligners (check policy on cost/process).
Remote Oversight Limitations: Cannot replicate the fine-tuning and troubleshooting possible with in-person orthodontic visits.
Customer Service Variability: While plans are professionally reviewed, ongoing support responsiveness can be inconsistent based on user reports and our testing.
Transparency in cost is critical. Here’s the breakdown):
Item
Cost
Notes
Impression Kit
$25
Often promotional pricing available. Non-refundable.
All-Day Aligners
$1495
Full treatment cost.
Night Aligners
$1595
Slightly higher cost for the nighttime-only option.
Fast Track Option
(Check Site)
May offer expedited aligner production for an extra fee.
Retainers (per set)
$149
Essential recurring cost. Typically replaced yearly.
Financing
Available
Often partners with third-party lenders (e.g., Affirm).
The Hidden Cost: Retainers are not optional. Factor in ~$149 annually for life to maintain your results.
Value Proposition: NewSmile offers significant savings compared to traditional methods if you are a suitable candidate and highly disciplined. The value diminishes if multiple refinements are needed or if results are compromised due to poor compliance.
NewSmile vs. The Competition
How does NewSmile stack up against other popular at-home aligner brands?
Note: Prices and features are approximate and subject to change. Candid’s model has shifted more towards orthodontist partnerships.
Key Differences:Byte emphasizes speed with its HyperByte device. AlignerCo competes heavily on price. Candid often involves more direct orthodontist oversight via studios or partnerships.6 NewSmile sits as a competitively priced option with both day and night treatments.
Expert Insights: A Dental Professional’s Perspective
We consulted Dr. Rebecca Bockow, (DMD, consulting reviewer for this article) for her take on at-home aligners like NewSmile:
“For the right patient—someone with minor spacing or crowding, excellent oral hygiene, and the discipline to wear aligners as directed—at-home systems like NewSmile can be a viable, cost-effective solution. However, they are not a replacement for comprehensive orthodontic care for complex cases.
Crucially, patients MUST have a clean bill of health from their regular dentist before starting. Underlying gum disease or cavities can be exacerbated by aligners. The remote nature means subtle issues might be missed that an in-person orthodontist would catch. Compliance, especially with retainer wear, is paramount; without it, teeth will inevitably shift back.”
Actionable Pro Tips for Success with NewSmile
Our testers and research uncovered tips beyond the official instructions:
Dental Health First: Get a full check-up and cleaning before ordering the impression kit. Address any issues first.7
Impression Perfection: Use a timer. Practice the motion without putty first. Ensure deep impressions capturing the gumline.8
Manage Initial Discomfort: Use aligner “chewies” frequently in the first few days to help seat aligners and stimulate blood flow. Stick to softer foods initially.9
Hygiene On-the-Go: Carry a travel kit: toothbrush, toothpaste, aligner case, floss. Rinse your mouth (and aligners if possible) after eating/drinking anything other than plain water.
Retainer Routine: Treat your first set of retainers like gold. Establish the nightly wear habit immediately after treatment finishes. Order a backup set preemptively.10
Who Should Choose NewSmile (and Who Should Look Elsewhere)?
NewSmile
Ideal Candidates:
Adults with mild-to-moderate teeth alignment issues (e.g., small gaps, slight crowding).
Individuals seeking a lower-cost alternative to traditional braces or Invisalign.
Those who are highly disciplined and motivated to follow the wear schedule meticulously.
People comfortable with a remote treatment process and minimal direct professional interaction.
Individuals with severe crowding, large gaps, significant bite problems (overbite, underbite, crossbite), or rotated teeth.
Those needing extractions or jaw surgery.
People with active gum disease, cavities, or poor oral hygiene.
Individuals who struggle with self-discipline or sticking to routines.
Anyone uncomfortable with the limitations of teledentistry and preferring regular in-person oversight.
Frequently Asked Questions (FAQs)
Does NewSmile hurt?
Expect initial pressure and discomfort for a few days with each new aligner set. It’s typically manageable and indicates teeth are moving.
Will NewSmile give me a lisp?
A temporary lisp is common for the first few days but usually resolves as your tongue adapts.
Can I eat or drink with NewSmile aligners in?
No. Only drink plain water. Remove aligners for all other food and drinks to avoid damage and staining.
How do I clean NewSmile aligners?
Brush them gently with a soft toothbrush and clear, unscented soap or specialized aligner cleaner. Avoid toothpaste (can be abrasive) and hot water (can warp plastic).
Are the results permanent?
Only if you wear your retainers as prescribed (usually nightly for life). Teeth naturally want to shift back.
What if I’m not happy with the results?
NewSmile may offer refinements if teeth haven’t tracked as planned, but policies can vary. Understand the guarantee and refinement process before starting.
Based on our comprehensive testing and analysis, NewSmile emerges as a credible and affordable option for individuals with mild-to-moderate alignment goals who possess strong self-discipline. Its price point significantly undercuts traditional methods, and the convenience of remote treatment is undeniable. The inclusion of a Night Aligner option adds valuable flexibility.
However, it’s not a universal solution. The success of the treatment heavily relies on user compliance and the suitability of the case for remote management. Potential challenges with impressions, the need for lifelong retainer wear (and cost), and variability in customer service responsiveness are important considerations. The professional oversight is remote, lacking the nuanced adjustments possible with in-person care.
Overall Rating: 4.1 / 5.0 Stars
Value: 4.5/5
Convenience: 4.5/5
Effectiveness (for mild/moderate cases): 4.0/5
Comfort & Adaptation: 4.0/5
Customer Support: 3.5/5
Bottom Line: If you fit the ideal candidate profile, understand the commitment required, and have realistic expectations about the limitations of teledentistry, NewSmile offers a compelling path to a straighter smile without breaking the bank. Ensure you have a recent dental check-up confirming good oral health before proceeding.
Ready to see if you’re a candidate?
Check Your Eligibility on NewSmile’s Official Site & See Current Offers
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June 12, 2025
Current Version
June 12, 2025
June 12, 2025
Written By Erika Ferreri, M.A. Edited By Suzanne Briggs Medically Reviewed By Robin M Voigt-Zuwala, PhD Copy Edited By Jun Xu
June 12, 2025
At Body Freedom, we rely solely on top-tier sources, such as peer-reviewed studies, to bolster the veracity of our content. Dive into our editorial approach to discover how we ensure the precision, dependability, and integrity of our information.
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